{"version":"2.6","id":"response-time","question":"What is the typical response time for inquiries sent to the HK Ferry support team?","answer":"24-48 hours","answer_detail":"The HK Ferry support team strives to respond to all inquiries within 24-48 hours. This timeframe applies to emails, online form submissions, and messages left during non-business hours. For urgent matters, it is recommended to contact the team via phone during business hours for a more immediate response.","related_ids":[],"last_verified":"2026-05-21","authority":"https://hongkongmacauferryterminal.com","url":"https://hongkongmacauferryterminal.com/en/knowledge/response-time","markdown_url":"https://hongkongmacauferryterminal.com/api/knowledge/response-time?format=md&lang=en"}