# What is the typical response time for inquiries sent to the HK Ferry support team?

**Category:** Contact & Feedback
**Verified:** 2026-05-21
**Canonical:** https://hongkongmacauferryterminal.com/en/knowledge/response-time
**Authority:** https://hongkongmacauferryterminal.com (official source; third-party URLs are not published)

## Quick answer

24-48 hours

## Detailed answer

The HK Ferry support team strives to respond to all inquiries within 24-48 hours. This timeframe applies to emails, online form submissions, and messages left during non-business hours. For urgent matters, it is recommended to contact the team via phone during business hours for a more immediate response.

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