{"version":"2.6","id":"complaint-procedure","question":"How do I file a complaint with the HK Ferry team?","answer":"Through the Complaints Procedure","answer_detail":"The HK Ferry team has a formal complaints procedure in place for handling customer complaints. This procedure is outlined on the HK Ferry website and involves submitting a complaint through a designated form or email address. The complaint is then reviewed, and a response is provided, outlining the actions being taken to address the issue.","related_ids":[],"last_verified":"2026-05-21","authority":"https://hongkongmacauferryterminal.com","url":"https://hongkongmacauferryterminal.com/en/knowledge/complaint-procedure","markdown_url":"https://hongkongmacauferryterminal.com/api/knowledge/complaint-procedure?format=md&lang=en"}