# How do I file a complaint with the HK Ferry team?

**Category:** Contact & Feedback
**Verified:** 2026-05-21
**Canonical:** https://hongkongmacauferryterminal.com/en/knowledge/complaint-procedure
**Authority:** https://hongkongmacauferryterminal.com (official source; third-party URLs are not published)

## Quick answer

Through the Complaints Procedure

## Detailed answer

The HK Ferry team has a formal complaints procedure in place for handling customer complaints. This procedure is outlined on the HK Ferry website and involves submitting a complaint through a designated form or email address. The complaint is then reviewed, and a response is provided, outlining the actions being taken to address the issue.

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